The Landing at Saco Bay - Saco, Maine

Roberta F.

We moved my mother to another memory care facility just 2 months after she entered The Landing at Saco Bay. It was that BAD! My mother’s neighborhood had a strong scent of urine! Apparently a few men just pee in the carpeted hallways. Until I complained the facility didn’t even own a carpet cleaner. But, to be honest the carpet cleaner did not remove that disgusting scent.

Residents had no temperature control in their rooms. My mother’s room was oppressively HOT 24 hours a day. Just imagine the combination of heat and urine.

When power in town was lost this past winter, there was no back up plan. Phone lines were down and families could not connect with the facility for updates. The generator only took care of the Hallways and Common Rooms. The resident rooms had NO heat, NO electricity and NO lights!

Laundry was a constant issue. Although I was told that each resident’s laundry was done in single loads, I kept finding other people’s clothes in my mother’s drawers. Then there were the pieces of clothing that just went “missing”.

Residents pay over $10,000.00 per month at the Landing at Saco Bay. For 10 grand I would expect meals to be more than a slice of Dominoes pizza and a cup of soda, or hot dogs & beans.

The day we were packing up my mother’s belongings to bring her to a nearby wonderful memory care facility, I noticed there was zero toilet paper in her bathroom. No back up roll either.This was not the first time either. There was even feces on her shower seat. I understand things happen, but staff should be responsible enough to clean up such messes as part of their duties.

My mother was a new person within one day after leaving The Landing at Saco Bay. Yes, she still has vascular dementia, however she’s getting around much better, she’s enjoying meals at large tables with delicious entrees and she even has choices. Family members are even allowed to dine with their loved one if they like. She has her own room thermostat and the staff is AMAZING!

Don’t settle by putting your loved on in the Landing at Saco Bay. There are choices within a few miles and the difference is mind blowing……….for the same price!

Real M.

The good reviews here are from either administrators or the few families that were not there long and were almost forced to write a review. One visit and you will know....not for that price. Staff always sleeping, feces and urine everywhere, substandard meals. no thank you!!

Jerry M.

I have a brother who is a disabled veteran and a resident at the Landing at Saco Bay. He has been a resident for about 3 years and is very content with his medical care and living arrangements. He knows most of the staff by name and they know his unique personality, interests, behaviors, moods, and medical needs. This assisted living facility has made an enormous difference in his quality of life and mine as his legal guardian.

Bridget M.

My mother moved into The Landing at Saco Bay October 2022. We worked as a family to find a situation where she would feel safe and feel part of the community. I am thankful every day we chose The Landing. My peace of mind has increased and my worry decreased significantly. She has settled in nicely and calls it "home". The staff always listen to me, all of my ideas, suggestions for adjustments to best support my mother. The administration and staff working directly with my mother show respect to her consistently. I am there multiple times each week at different times of the day and always find staff to be positive, supportive, and helpful. Everyone, the nursing staff, the maintenance person, the administrator, housekeeping, folks preparing the meals, the staff providing medication administration and direct care, and activities are all enthusiastic, want to make my mother's life as comfortable as possible, and are always trying to put me at ease and tell me, "they've got this." I have learned many people working at the Landing have loved ones with dementia as well and this increases my trust in then with their direct experience and compassion. They have helped my mother and me feel part of The Landing family. I recommend The Landing at Saco Bay and great thanks to all the folks helping my mother have a good life.

Jennifer S.

My father has been at The Landing at Saco Bay for the last eight months after being in another memory care facility. I can say unreservedly that this is a special place. The care and attention he has received is amazing. Residents have access to a beautiful facility, well-prepared meals, and a full schedule of varied activities. The activities and cheerful atmosphere have resulted in positive behavioral changes for my father. It has been an enormous relief for my family to know he is safe, peaceful, and appropriately engaged.

Anonymous A.

This is a beautiful facility with wonderful caring staff!

Kelli M.

Caring and dedicated employees!

Debra C.