Tesla - Los Angeles, California

Conor Mcgregor

To Tesla and those who think customers can be intimidated: Today, at Century City, I approached you with a simple request—a refund. I came with respect, with patience. But when your manager, Gordon, summoned a guard to brand me a trespasser without cause, he crossed a line. I was neither inside the store, nor was I aggressive, and yet, I was treated as a threat for exercising my rights.

California law is clear: every customer has the right to fair treatment, without fear or discrimination. This isn’t just about a refund; it’s about the principle that no one should be treated like an outsider for asking questions. I won’t let this slide. I’m taking this to Tesla, and I’ll make sure this story is known until someone takes responsibility.

We customers deserve better. Respect, as they say, is a two-way street.

Janna Umetin

Alex L. is the best Tesla advisor I’ve ever worked with & Tesla is so lucky to have him. He helped me get my first Tesla (Model 3) and 3 years later he was crucial in helping me through a trade-in process to upgrade to my new Model Y. He cares about you as a customer, is diligent and reliable - he made this process as painless as possible. Thank you so much for your time, effort & energy, Alex!

Nadia Ramirez

Had just a great experience. I went in and was helped by Alex. Super helpful, answered all my questions. I was able to do a demo drive with my family. I came back the next day for more questions and was helped by another person named Alex. I picked up my Tesla Y a few days ago, and I have to say the patience and helpfulness from this location really helped me make my decision!

Michael Mah (MIKE MAH)

Tesla at Westfield Santa Monica Blvd offers a seamless and futuristic car-buying experience. The showroom is well-designed, showcasing cutting-edge electric vehicles. The staff is knowledgeable, providing detailed information and answering queries with enthusiasm. The test drive process is smooth, allowing customers to truly experience the capabilities of Tesla vehicles. However, parking can be a challenge in the busy area. Overall, the combination of innovation, informative staff, and a quality showroom makes it a compelling destination for anyone considering a Tesla.

Mosa AL Sadiq

Nice experience to try it from every now and then.

Joseph Ostad

I had a fantastic experience at the Tesla store thanks to Bryan J. He was incredibly helpful and knowledgeable, answering all my questions and guiding me through the entire process. Without his assistance, I probably wouldn’t have gotten the car. Bryan made everything easy and stress-free. Highly recommend working with him!

LALISA LAUREN

Love Tesla car. cybertruck is so cool. Beautiful perfect car. With to get one in the future. Tesla bot look super amazing. ❤️❤️❤️

Tye- Leigha Hagood

I’m a producer working on a network show recently moved to Los Angeles. I’ve been looking into switching over to Tesla from my polstar for a while. Test drove one in San Francisco a few months ago, but due to some family emergencies I put off getting a car until I moved and just kept the one that I have. I was very excited to make the move to Tesla. I and was scheduled for an overnight test drive. I had done one before a few months ago without any problems. I walked into my scheduled appointment, there were two guys working one Asian one Latino took one look at me up and down, which I wasn’t dressed any bad way just a hoodie and some jeans coming from after long 12 hour shoot day . I had a few things to take care of in the city that night, so I thought it would be a perfect time for my drive and would see how well it fits into my schedule, especially while shooting this project. The guy made up some excuse before even asking my name looking for my reservation, then he started talking about how I need to have personal insurance when I told him I have a company car and insurance and it’s the same car/ insurance I’ve had when I did my last test drive. He says I know, but we have to be strict because someone stole the car from us and, blah blah blah something that has nothing to do with me. he then goes on to tell me how overnight test drives are a privilege, that can be up to their discretion. I could tell by how he sized me up that he had made up his mind about me before I even opened my mouth as soon as I walked into the show room . Not trying to play the race card but don’t know if it’s because I’m black… but they’re definitely was something more to it than what was being told . You can just tell from peoples energy and the guy didn’t go through and look at my insurance even though I asked him if he wanted to review it and see my coverage and if this ride would be covered because I have full coverage, but he refused…. now all of a sudden it’s oh we don’t want you to steal our car. I’ve heard about discriminatory and racist policies that Tesla has had before with its own employees, but never thought as a customer going into buy a car that I would be subjected to it as well… the sad thing is, I probably will still get my car, but I doubt I will go back to this location based on how it was handled and just the ick that I felt from the situation… The worst part about this is my sales representative from the bay area Is the one who suggested I come to this location to get my car and do my drive schedule the test drive for me 🙁 I understand policy, but linking your policy and saying directly to me about someone else stealing the car and making it like that’s going to be my situation was very distasteful and completely unprofessional. If you asked me, they could have looked at my insurance treated me like a potential customer and they would’ve earned my But it’s clear to see that they didn’t feel like I was worthy of theirs. I’m sure this post will just fall on deaf ears, but hey, welcome to Hollywood!!