Regus - Rancho Santa Margarita - Koll Center - Rancho Santa Margarita, California

Andrew M.

This review is based on how Regus operates and charges. I joined in December as I needed a physical address to start a new insurance company. However I rarely will be needing to use the physical space so I chose the virtual office route. The whole time after signing up I have not felt my needs as a customer have been valued and all Regus cares about is their money. A few months ago I had spoke to a manager on the phone about this and thought we were on the same page. They charged me a retainer which I paid that was said to be refundable at the end of term(which I'm fine with) because I don't have a card on file for auto pay. I don't want a card on file because I have had nightmare experiences in the past with auto pay and fraud charges. Recently they charged me another retainer for not having a card on file, even though I already paid a retainer. I told them my circumstances as me being the CUSTOMER and they didn't remove the second retainer charged and then billed me a late fee on that since I didn't want to pay a second retainer even though I pay my monthly fee on time. Another reason I don't want a card on file is I've seen several Google and Yelp reviews of other customers that are auto pay and getting charged for stuff they aren't authorized for and also being charged after they have ended their Regus agreement. Similar has happened to me in the past and I want to avoid that by not doing auto pay card on file. I have paid a retainer and pay my monthly fee on time so it would be nice if they had an understanding customer service. This goes back to my initial point of my needs as the customer not being valued. I will see how soon future charges play out but right now I'm leaning towards finding another company when this year is up instead of renewing, based upon my 1st 6 months experience.

Melissa K.

I'm very pleased with the facilities and the administration here! Beautiful professional workspace, convenient location, friendly and helpful staff. Clean, modern and stylish amenities.

Robert M.

Excellent! The facility and building is 1st class. The front desk reception staff is super nice; Wen is always super helpful.

HIGHLY RECOMMEND! 5+ Stars

Isaac R.

DO NOT SPEND YOUR MONEY HERE. PLEASE SAVE YOURSELF MONEY, TIME, AND A HEADACHE.

The way this company operates has me beyond furious. I've signed up for month to month (No contract) services. I've cancelled my services last December, and I'm still being charged. I called their customer support they state I'm in a contract. I ask them to send me the contract that I signed. They legitimately state "You seem not to have a contact with your account. Unfortunately we'll be unable to cancel you services yet until your local office reaches out." I've been following up with them for the last month and they all seem to dodge me and just transfer me around. They continuously state "We'll escalate this to my supervisor and someone will reach out in 24-48 business hrs." I call back 2-3 days later nothing. Then everything repeats as I continuously getting charge for services I'm not even using.

DO NOT SPEND YOUR MONEY HERE. PLEASE SAVE YOURSELF MONEY, TIME, AND A HEADACHE.

Team M.

This has been the worst company to deal with during COVID19. They refuse to work with you regarding any past due payments and even include every late charge after the pandemic has begun. Furthermore, I told them that was the worst service ever and they said they have a signed agreement and I will be responsible for every payment if I do not make my payments as agreed-upon. I then asked to speak to a manager and the representative said this is not a basis to escalate the call and they refused to give it to the manager. This is the worst company to ever deal with and there are plenty other Virtual Office is out there and I can guarantee I will never work with this company again. This is the time that everyone should see the type of companies they interact with and I will spread the word to as many other business owners as I know that this is not a good company to work with.

Sam

Terrible company to do business with, they will add things to your bill without asking you and it’s up to you to find it and cancel it before it gets auto charged. Also all your contracts are set to auto renew at any new rate they decide unless you opt out months in advance. Also they sent me someone else’s invoice telling me I owe them money.

Dr. M. M.

I could not be happier with my experience so far at Regus in RSM! Nima Arzani (office manager) and Shirley are always pleasant, accommodating, and professional. The environment itself is beautiful after the remodel (I don't know what it looked like before, since I moved in after the remodel). I consistently get compliments from my clients on the office space. I appreciate having 24/7 access to the building, which gives me the flexibility of scheduling clients on Saturdays if necessary. To date, Regus and the team at the RSM office have exceeded my expectations! My only suggestion to Regus Corporate would be to include some of the current "add-ons" in with the price of the lease (e.g., a certain number of copies per month at no charge or listing the business name on the directory at no charge).

Patrick G.

I would not recommend ever using this company. I have absolutely nothing good to say about Regus. If you value your money, use a different company.