4/5
I go to Headstrong for the Silver Sneakers class they provide twice a week. We seniors appreciate Headstrong for allowing us to use their space. And we all thoroughly enjoy our teacher, Ann Whitt, who understands what we need and makes sure we all have fun every session. Our experience at the gym has been even better since the hiring of new front desk employee, Eliza. Before she started working there, I never felt especially welcomed by staff, even ignored. If there even was someone at the desk, they might not even look up, much less check us in. We’ve never been provided a barcode like at Valley Fitness, so we can’t check ourselves in, so until Eliza, I just kind of felt like we weren’t worth the bother since our classes bring in little revenue, if any. But Eliza’s big smile, friendliness, and thoroughness changed all that. We know she cares about us, always welcoming us and makes sure we’re checked in and have everything we need. She always has a good word and has even memorized most of our full names. With me, at least, she has initiated conversations, which I’ve enjoyed. I finally truly feel welcomed. What a difference Eliza has made to the feel of the place. Thank you for hiring such a sweet young woman and, obviously, such an excellent employee who cares about all members, whether they are full-paying members or not.