Green Valley Special Utility District - Marion, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 605 FM465, Marion, TX 78124, United States.
Phone: 8309142330.
Website: gvsud.org
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards.
Opinions: This company has 379 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Green Valley Special Utility District

Green Valley Special Utility District 605 FM465, Marion, TX 78124, United States

☎️8309142330

⏰ Open Hours of Green Valley Special Utility District

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction

Nestled in the heart of Marion, Texas, Green Valley Special Utility District (SUD) has been serving the community with reliable and efficient water services for decades. Located at 605 FM465, this local utility company is committed to providing high-quality water to its customers while maintaining a strong focus on conservation and sustainability. With a Google My Business rating of 4.6/5 from 379 reviews, Green Valley SUD is beloved by its customers for its exceptional service and dedication to the community.

Main Services

Water Supply and Distribution: Green Valley SUD is responsible for delivering clean and safe drinking water to over 20,000 customers in Marion and the surrounding areas. The district operates and maintains a robust water treatment and distribution system to ensure a consistent and reliable water supply.
Water Quality Monitoring: The utility district conducts regular water quality tests to ensure that the water it supplies meets or exceeds all federal and state standards. Customers can access the district's water quality reports on their website.
Customer Service: Green Valley SUD places a strong emphasis on customer satisfaction. Their dedicated customer service team is available to assist customers with billing inquiries, service issues, and any other concerns they may have. Customers can also manage their accounts online through the district's user-friendly customer portal.
Water Conservation and Education: As a responsible water provider, Green Valley SUD promotes water conservation and offers resources and tips to help customers reduce their water usage. The district also hosts educational events and workshops to raise awareness about the importance of water conservation.
Backflow Prevention and Cross Connection Control: To protect the public water supply from contamination, Green Valley SUD offers backflow prevention assemblies and cross connection control services. The district provides customer service inspections and maintains records of all backflow devices in the district's service area.

Location and Access

Green Valley SUD's main office is located at 605 FM465, Marion, TX 78124, in the heart of Marion's business district. The facility is easily accessible from major roads, including Farm to Market Road 465 and Interstate 35. The office is open Monday through Friday, from 8:00 AM to 5:00 PM, with limited hours on weekends.

The district's service area covers a large portion of Marion and the surrounding communities, including parts of Wilson, Guadalupe, and Comal counties. Green Valley SUD's water distribution system includes over 600 miles of water lines, ensuring that customers have access to clean water, regardless of their location within the district.

For customers who prefer to make an in-person payment, the main office has a secure drop box for after-hours payments. Additionally, the district offers online payment options, allowing customers to pay their bills from the convenience of their own homes.

Featured Characteristics

Wheelchair-Accessible Facilities: Green Valley SUD's main office is designed with accessibility in mind. The facility features a wheelchair-accessible entrance and parking to accommodate customers with disabilities.
Credit Card Payments: The district accepts credit card payments for customer convenience. Customers can use their Visa, MasterCard, Discover, or American Express cards to pay their water bills online, by phone, or in person at the main office.
Public Forums and Meetings: Green Valley SUD hosts regular public forums and meetings to engage with its customers and provide them with valuable information about water conservation, district operations, and upcoming projects. The district's upcoming public forum is scheduled for April 16th, from 6:00 PM to 8:00 PM.

Practical Information

Phone Number: 830-914-2330
Website: gvsud.org
Mailing Address: P.O. Box 247, Marion, TX 78124
Email Address: [email protected]
Emergency Phone Number: 830-914-2330 (Available 24/7)

Positive Aspects from Customer Reviews

Green Valley SUD's Google My Business profile is filled with glowing reviews from satisfied customers. Many customers praise the district's exceptional customer service, with several mentioning the helpfulness and professionalism of the staff. Some customers also commend the district's quick response times to service issues and repairs. Here are a few positive aspects highlighted in customer reviews:

Responsive and Helpful Staff: Many customers highlight the friendly and professional demeanor of Green Valley SUD's employees. Gina Cherry, in particular, is praised for her kindness and assistance in resolving a billing issue.
Prompt Service and Repairs: Several customers appreciate the district's rapid response to service calls and repairs. One customer noted that a technician was able to resolve a water leak issue within just a few hours of reporting it.
Transparent Communication: Customers value the clear and concise information provided by Green Valley SUD regarding their water bills, service interruptions, and other relevant updates. The district's website and customer portal are praised for their ease of use and up-to-date information.
Community Engagement: Green Valley SUD's efforts to engage with its customers and educate them about water conservation are highly regarded. Customers appreciate the district's commitment to hosting public forums and providing resources to help them better understand their water usage and the local water system.

Green Valley Special Utility District's dedication to providing high-quality water services, exceptional customer care, and community engagement has earned it a reputation as a trusted and valued local utility provider. With its state-of-the-art facilities, commitment to water conservation, and exceptional customer service, Green Valley SUD is truly a shining example of a community-focused utility district.

👍 Reviews of Green Valley Special Utility District

Green Valley Special Utility District - Marion, Texas

geri H.

5/5

Gina Cherry with Green Valley SUD was so kind and helpful with my larger than usual bill. She was able to schedule a data check same day of call. The tech went out and checked my meter then called me to explain what he was seeing. It's amazing that a simple leak in the toilet could get so costly. I promptly got it repaired and Green Valley is working with me on a leak adjustment. I give them 5 stars and so thankful that I'm in their district.

DyChaundra S.

5/5

Jeanette is fantastic. She really took the time and care to make sure I got my see I started. I was having trouble with the login portion and she walked me though with very detailed information. I appreciate her attention to detail and patience she has with her customers. Very please with the service I’ve received this far with Green Valley.

Ajay B.

5/5

I want to take a moment to recognize the outstanding service I received from Gina C at GVSUD. From the moment I reached out, she demonstrated remarkable professionalism and a genuine willingness to help.

Gina C took the time to listen to my concerns and provided clear, concise solutions that addressed my issues effectively. Her knowledge of the services offered by GVSUD was impressive, and she communicated everything in a friendly and approachable manner.

What truly stood out was her commitment to ensuring I was satisfied with the outcome. Gina C followed up to make sure everything was resolved to my satisfaction, which is a testament to her dedication to customer service.

It's rare to encounter someone who not only excels in their role but also makes the customer feel valued. Thank you, Gina C, for making my experience so positive! GVSUD is lucky to have you on the team.

Emily C.

5/5

I had an amazing experience with this company! From the very beginning, Celeste was incredibly helpful. She answered the phone when I first called and guided me through every step of the process. She quickly emailed me the application and responded within minutes once I replied. Her communication and support were outstanding—from the initial inquiry all the way through to handling the deposit. If I could give more than five stars, I absolutely would. Thank you, Celeste, for making everything so smooth and stress-free!

Steve A.

5/5

I have had service from GVSUD for three years now and I have to say they are a terrific Utility Service Company. Rates are good, and their service and attention to detail is outstanding. When I signed up I dealt with Gina and now that I am moving and terminating service soon, Gina was right there to assist and walk me through the details. Super friendly and professional. All handled without much effort on my part in a matter of minutes. If you have the option in your area to connect with GVSUD I give them my total unconditional referral. They also are on top of it when there is any type of disturbance, weather, lightening etc that may affect the service delivery and email, text etc. with status and updates. Great utility provider. I will miss them.

Nicole L. M.

5/5

Our family has had such a wonderful experience with GVSUD. You can definitely tell that they are there FOR the customer. Gina Cherry has been my point of contact while transferring utilities when purchasing our home. Gina is prompt, knowledgeable and always ready to help and walk us through the process. She was always encouraging and has the best attitude.

Amy L.

5/5

Setting up service with Green Valley Special Utility District was one of the easiest parts of my move, and that’s all thanks to Gina! From the very beginning, she was amazing—quick to respond, incredibly helpful, and always professional and kind. She walked me through the entire process, making everything simple and stress-free during an otherwise hectic time. I’m so grateful for her help and would absolutely recommend GVSUD to anyone needing service—especially if you get the chance to work with Gina!

Maria C.

5/5

Mrs. Gina Cherry responded to my voicemail rather quickly and sent me simple-quick instructions in order to process my request. She responded to my follow-up emails as well on the same day. With my hectic schedule, i truly appreciate her professionalism, politeness and rapid assistance.

Charlene G.

5/5

Jeanette L was so amazing and gave us the highest quality starboard of customer service! She answered all our questions politely and professionally. She also answered additional questions we had unrelated to utilities and she really took her time to help us understand everything. We were not only pleased with her service, but also with how quickly our new service transaction took. VERY SATISFIED!

michael G.

5/5

Just recently located my parents here to Texas and we had to turn on there utilities in there new home. I had the opportunity to work with Gina Cherry who is a member of the Green Valley Utility team, and she made the whole process a breeze. Her help and guidance was absolutely amazing and she made the entire process of getting utilities activated a great experience. She communicated well, and provided great guidance. Mrs. Cherry is the epitome of what great customer service looks like. Job well done!

Diane H.

5/5

My Water Bill quadruple from what I usually pay in the last several months and my habits did not change. Called CS and they said it was probably a leak. The AWESOME Gina Cherry emailed me a little later after my call had ended and let me know from the Live feeds she could tell it was a leak and gave me instructions on how to see if it was one of my toilets. Sure enough it was, and I was only able to figure out where the leak was coming from because Gina took the time to email me with the suggestion of where to start. OUTSTANDING CUSTOMER SERVICE! Few people go the extra mile now in days! KUDOS GINA!!!

Tatiana P.

5/5

I had such a positive & productive experience with Green Valley setting up my water/sewer service. I’m a first time homeowner & new to Texas & they made the process simple! A big thank you as well as a shout out to Gina! I’m on the road driving across country with spotty service trying to set up my new house utilities & she was soo kind and flexible with my schedule. We seamlessly got everything taken care of in the end & I’m equipped with all the knowledge and resources I need. I’m move in ready & thanks to a pleasant interaction, I am looking forward to working with them in my new home!

Dennis H.

5/5

I received outstanding service from Jeanette L at GVSUD. She was so helpful, efficient, and kind. She handled the process, which I was thinking was going to take some significant time and follow-up on my part, in a matter of minutes and was so concise and clear in her instructions on what I needed to do to make the process go smoothly it was awesome.