Salomé G.
2/5
I called with a few preliminary questions because I was set on enrolling in one of the certification programs. I expected to receive a receptionist but I was immediately directed to David, who I know is the head of the Institute. I appreciated that he was able to receive my call but the conversation was met with so much hostility that I could not get off the phone fast enough. I was, I still am, extremely rattled by it. I had already read the website pamphlets extensively, I just wanted some clarification before putting $2000 down. I’m glad I called because the conversation I had was so jarring, I would never want to be around someone who speaks to individuals, perspective students or otherwise, so rudely on the phone.
At one point he said to me, after I repeated something for clarification “Are you deaf!? That’s what I just said!”. This is not even the worst part of the 5 min conversation that transpired. It was so offputting I will be looking for another institute for my certification. In a way, I am grateful David answered and not a receptionist- as he is the primary instructor that one interacts with. I would not have known about this negative vibe unless I had this conversation. I can’t even recall when I have ever been spoken to like that by a person I did not know. I didn’t think asking a few questions was such an inconvenience or a warrant for such hostility.
I’m sure the Institute does not need or want my money- this is just a review to inform perspective students- I recommend you call David yourself and decide if you want to learn from this person before enrolling.
