E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: Your One-Stop Shop for All Your Toll Needs

The E-ZPass Customer Service Center is a state government office located at 375 NJ-21, Newark, NJ 07114, United States. As a leading provider of toll collection services, this center offers a wide range of services to ensure a seamless and efficient experience for its customers.

Main Services

Transaction Assistance: E-ZPass representatives are available to assist with all transaction-related issues, including account inquiries, payment disputes, and replacement of lost or stolen passes.
Toll Collection: The center provides toll collection services for E-ZPass customers, allowing them to avoid toll booths and pay their tolls conveniently.
Pass Replacement: Customers can replace their lost or stolen E-ZPass passes at the center, ensuring they can continue to use their toll passes without any disruptions.
Account Management: E-ZPass representatives can assist with account management, including updating account information, changing payment methods, and resolving any account-related issues.
Toll Bill Assistance: The center can help customers with toll bill-related issues, including disputes, refunds, and payment plans.
Pass Activation: Customers can activate their new E-ZPass passes at the center, allowing them to start using their toll passes immediately.

Location and Access

The E-ZPass Customer Service Center is conveniently located at 375 NJ-21, Newark, NJ 07114, United States. The center is easily accessible by car, with ample parking available on-site. The building is wheelchair-accessible, ensuring that customers with disabilities can easily navigate the premises. The center is open Monday through Friday from 8:00 AM to 4:00 PM, making it easily accessible to customers during regular business hours.

Featured Characteristics

On-Site Services: The E-ZPass Customer Service Center offers a range of on-site services, including transaction assistance, toll collection, pass replacement, and account management.
Wheelchair-Accessible Car Park: The center has a wheelchair-accessible car park, ensuring that customers with disabilities can park and access the premises easily.
Wheelchair-Accessible Entrance: The center has a wheelchair-accessible entrance, making it easy for customers with disabilities to enter the premises.
Toilet Facilities: The center has toilet facilities available for customers, ensuring that they can use the facilities while they are waiting or during their visit.

Practical Information

Phone: Phone: 888-288-6865
Website: ezpassnj.com
Hours of Operation: Monday to Friday from 8:00 AM to 4:00 PM
Address: 375 NJ-21, Newark, NJ 07114, United States

Positive Aspects from Reviews

Despite some mixed reviews, there are several positive aspects that have been mentioned by customers. Some of these include:

* Convenience: Many customers have praised the center for its convenient location and hours of operation.
* Helpful Staff: Several customers have mentioned that the staff at the center are helpful and courteous, providing excellent customer service.
* Efficient Service: Some customers have praised the center for its efficient service, stating that they were able to resolve their issues quickly and easily.
* Clean Facilities: Several customers have mentioned that the facilities at the center are clean and well-maintained, making it a pleasant place to visit.

Overall, the E-ZPass Customer Service Center offers a wide range of services to ensure a seamless and efficient experience for its customers. With its convenient location, helpful staff, and efficient service, it is a great place to visit for anyone with E-ZPass-related issues.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.